India’s digital economy was supposed to be a story of empowerment — of chaiwalas flashing QR codes, fruit vendors skipping change hassles, and small businesses riding the wave of UPI-powered inclusion. But just when the country seemed to be turning the corner on cash, the bureaucracy decided to

The Reserve Bank of India’s (RBI) recent directive to formalize communication channels between financial institutions and customers has sparked a debate among industry experts. On January 17, 2025, the RBI mandated that all transactional calls from banks, mutual funds, and other financial service providers must utilize the ‘160’ number series, while