IndiGo to Pay Over ₹500 Crore to Affected Passengers
IndiGo has announced that it will pay more than ₹500 crore to passengers who were severely affected by widespread flight disruptions earlier this year. The airline said the compensation includes refunds, alternative flight arrangements, hotel stays, meals, and other customer care measures provided during the crisis period.
Background of the Disruptions
The disruptions occurred due to a combination of operational challenges, including aircraft groundings linked to engine issues, air traffic congestion, and weather-related delays. These factors led to large-scale flight cancellations and delays across IndiGo’s domestic and international network, impacting thousands of passengers over several weeks.
Compensation and Customer Support Measures
IndiGo said the payout covers direct refunds for cancelled flights as well as additional costs borne by the airline to assist stranded passengers. This included arranging accommodation, ground transport, meals, and rebooking on alternative flights. The airline clarified that the amount reflects actual expenses incurred to mitigate passenger inconvenience rather than a penalty or fine.
Airline’s Statement on the Crisis
The airline stated that passenger safety and service reliability remain its top priorities and acknowledged that the disruptions caused significant inconvenience. IndiGo said it has taken steps to strengthen contingency planning, improve communication with passengers, and enhance coordination with airports and regulators to prevent similar situations in the future.
Industry and Regulatory Context
The aviation sector has faced sustained operational pressure due to supply chain issues and aircraft availability constraints. IndiGo said it continues to work closely with aircraft manufacturers, engine suppliers, and aviation authorities to stabilise operations and maintain schedule integrity.
Outlook Going Forward
IndiGo expressed confidence that operational stability will improve as grounded aircraft gradually return to service. The airline said it remains committed to restoring passenger confidence through consistent operations and transparent customer engagement.
