IndiGo Probes Operational Disruptions
IndiGo is reportedly considering disciplinary action against a senior expatriate official following a major operational disruption that led to large-scale flight cancellations and delays across its network. The incident, described internally as an operational meltdown, caused significant inconvenience to passengers and drew scrutiny from aviation authorities.
According to industry sources, the disruption was triggered by a combination of crew mismanagement and scheduling failures, which resulted in multiple aircraft being grounded. Several flights were cancelled at short notice, while others faced prolonged delays, especially on domestic routes during peak travel hours.
Senior Official Under Review
The senior executive, who holds a key operational role and is part of IndiGo’s expatriate leadership team, is said to be under internal review. The airline is examining decision-making processes and accountability related to crew planning and real-time operational control during the disruption.
IndiGo has maintained that safety was not compromised at any stage, but acknowledged that the situation highlighted gaps in coordination and contingency planning. Senior management is understood to be reassessing internal protocols to prevent a recurrence.
Passenger Impact and Regulatory Attention
The disruption left thousands of passengers stranded at airports, prompting complaints over communication lapses and delays in refunds or rebookings. The Directorate General of Civil Aviation (DGCA) sought details from the airline regarding the cancellations and steps taken to manage passenger inconvenience.
IndiGo said it has since stabilised operations and is working to strengthen its operational resilience. The airline also stated that corrective measures are being implemented to improve crew availability, rostering systems, and crisis response mechanisms.
