IndiGo CEO Apologises Amid Massive Flight Disruptions
NEW DELHI — IndiGo CEO Pieter Elbers has apologised to employees and passengers after several days of large-scale flight cancellations and delays across the country. The airline has admitted that it was unable to meet normal service standards, leading to widespread travel disruption. Hundreds of flights were affected at major airports, causing inconvenience to thousands of passengers.
Operational Challenges Cited In Internal Letter
In a message to staff, the CEO said the disruption was caused by a combination of factors. These included schedule changes, weather issues, airport congestion, and challenges in adjusting to recently updated flight duty and rest rules for pilots. The letter stated that the accumulation of these issues created a severe impact on daily operations and affected both punctuality and reliability.
Airline Promises Corrective Measures
The airline has begun making adjustments to its flight schedules in order to stabilise operations in the coming days. Management has acknowledged that the situation damaged customer confidence and said restoring normal service is now the company’s immediate priority. The CEO praised frontline teams who continued to handle passenger queries, rebooking, and aircraft operations amid the disruption.
Passengers Face Major Inconvenience
Travellers reported last-minute cancellations, delays of several hours, and difficulty in finding alternate flights. Many passengers missed appointments or connecting travel plans. The situation has triggered discussions inside the aviation sector about preparedness, staffing levels, and operational planning, especially during periods of high traffic.
