Air India Advises Web Check-in Amid Heathrow Cyberattack
A cyberattack on a third-party service provider disrupted check-in, boarding, and baggage drop systems at major European airports, including Heathrow (London), Berlin, and Brussels. The breach affected Collins Aerospace’s MUSE software.
Flight Operations Affected
The disruption led to flight delays and cancellations as automated systems went offline. Airlines were forced to switch to manual check-in and boarding processes. Heathrow officials warned passengers that delays were likely for departing flights.
Air India Issues Advisory
In response, Air India released a travel advisory for passengers flying to London from India. The airline urged travellers to complete web check-in before arriving at Heathrow to minimize delays. Ground staff have been deployed to assist passengers.
Guidance for Passengers
Authorities have advised passengers to:
- Check flight status before departure.
- Arrive early — two hours before short-haul flights and three hours before international departures.
- Be prepared for manual check-in and longer queues at airports.
